Taste the Tradition of Homemade Cuisine!

FAQ

What is Jamais Trop?

Jamais Trop is an online store specializing in authentic, homemade cuisine. We offer a variety of traditional dishes like pelmeni, vareniki, syrniki, blini, and more, all made with the finest ingredients and frozen for your convenience.

How are your products made?

Our products are handcrafted with care in our kitchen, using traditional recipes and high-quality ingredients. Once prepared, we flash-freeze them to lock in freshness and flavor, ensuring they arrive at your door in perfect condition.

How do I store my products?

Frozen Products: Store them in the freezer at -18°C (0°F) or lower, in tightly sealed packaging. Cook them directly from frozen for best results.

Prepared Products: Store cooked items in the refrigerator in a covered container. Consume pelmeni, vareniki, syrniki, and blini within 24 hours, and golubtsy and stuffed peppers within 2-3 days.

How do I cook your products?

Pelmeni and Vareniki: Boil in salted water for 4-5 minutes until they float. For a crispy finish, you can also pan-fry them after boiling.

Blini and Syrniki: Reheat in a preheated oven or on a stovetop with minimal oil for a few minutes on each side.

Golubtsy and Stuffed Peppers: Reheat in a covered pot on low heat until warmed through.

Can I refreeze the products after they’ve been thawed?

No, we do not recommend refreezing our products after they’ve been thawed. For best results, cook and consume them once thawed.

What if I have dietary restrictions or allergies?

We offer a variety of options to accommodate dietary needs, including gluten-free and egg-free doughs. Please note any dietary restrictions or preferences when placing your order, and we’ll do our best to accommodate them. However, please be aware that our kitchen processes ingredients like gluten, nuts, and dairy, so we cannot guarantee a completely allergen-free environment.

Do you offer delivery?

No, you can only self pick up your order from a location in Mougins in the South of France

What is your return or refund policy?

Due to the perishable nature of our products, we do not accept returns. However, if there’s an issue with your order—such as a mistake in the products received or damage during delivery—please contact us within 24 hours of receipt. We will work with you to resolve the issue, whether through a replacement or a refund.

How can I contact Jamais Trop?

You can reach us through our Contact page, where you’ll find our phone number, email address, and a contact form. We’re happy to assist with any questions or concerns you may have.

Can I buy your products in bulk or for special events?

Yes, we do offer bulk orders and catering for special events. Please contact us directly to discuss your needs, and we’ll be happy to provide more information and a custom quote.

Fresh Ingredients

Enjoy fresh, high-quality ingredients with every order.

Secure Payment

Shop confidently with our top-notch payment security.

Self Pick Up

Pick up your orders from the center of the South of France, Mougins.

Satisfaction Guarantee

Deliciuos taste is guaranteed, or your money back.